By the middle of September, I knew my chances for getting a class for the 2011-2012 school year were slim. So I decided to set up a tutoring business here to help myself stay in education and make a little extra money while substituting for the next year. I set to work, designing a tutoring website, drawing up client contracts, and designing ads. As I started designing the website and advertisement fliers, I found a problem: I needed a way for potential clients to get in contact with me, but I didn't necessarily want to make my personal cell phone number available to the entire world.
I'd done some research over Google Voice over the summer and had made plans to use it in my classroom. Instead, I ended up using it with my tutoring business, and it has worked quite well so far!
The concept of Google Voice is that you get an extra (and free) phone number from which to make (and receive) phone calls and send text messages. I think of it as a call and text-message forwarding service. Your Google Voice phone number hooks up to a phone that you already have, so there's no purchasing anything extra to make this work. My husband and I don't have a house phone, so I connected the Google Voice number to my cell phone. I carry my iPhone with me virtually everywhere I go, so I can answer "regular" calls and text messages, as well as those coming to my Google Voice number, at any time.
Why might this be useful in the classroom?
- Students and parents can contact you with questions or concerns they may have about their grade, a project/assignment, or upcoming events at any time. I realize this can be a little intimidating and that family and "me" time is definitely important! Mrs. Math (my friend over at Numbers Rule My World) implemented Google Voice in her classroom with strict calling-time rules. She told me she once had a student violate that curfew request, but she ignored the late text, addressed the problem the next day, and hasn't had a problem with it since then. Most students and parents do understand that you are a real person with a family and social life outside of school, and I think the majority of people are willing to respect any boundaries you set up because you're doing them a favor by making yourself available outside of school hours!
- Most of the people I know would rather text than call. (In my completely unofficial observations, I would venture to say that the younger the person, the more that individual prefers to text rather than call.) Google Voice makes it possible for students to "text" you after school or on weekends when they have questions. This works similarly to the mobile version of Twitter (here's a whole list of posts I've written about Twitter in the classroom), but all exchanges are private. This would work especially well if a student was inquiring about his/her grade.
- You do not have to give your real phone number to students or parents, so your information is still private.
- You can trash your Google Voice number and replace it with a new one at any time. This might be helpful if someone started abusing the privilege of having your information by calling/texting excessively or even pranking you....
- Google will transcribe your voicemails and send them to your Google Voice inbox (free when you sign up for Google Voice services) so you have a written record of communication.
- If you connect your Google Voice number to your cell phone, you can take screen shots of all text message conversations and e-mail them to your school e-mail address, in case there's ever any question as to the content of your conversations.
- Have you ever needed to call a student's parent? (Duh, right?) Well, you either call from a personal phone and risk them having your personal and private phone information, OR you stay at school and call from a landline there, right? NOT ANYMORE! If you're using Google Voice, you make the phone call on your way home while you're stuck in traffic, and the family will be none-the-wiser about your personal information.
You have to have a Google account, but if you have a gmail address, a Blogger blog, or a YouTube account, you already have one! If you're not a member of one of those sites, signing up is fairly quick and easy. Besides, you get to take advantage of so many of Google's features that you really should have a Google account, anyway (in my humble opinion)!
Once you sign up or sign in, you have to access the Google Voice website. I usually just Google-search the term. But I've included the link various times in this blog post for you -- click on any of them to be taken directly to the website you need! :)
Users are directed to choose their own phone number. You can choose anything you'd like, so long as it's not taken by another user. This worked great for me, since I moved here with an Oklahoma area code and had no plans of changing my phone number after 10+ years! I wanted clients to be able to call a local number -- as not all phone-service providers feature free long-distance calling yet -- and I was able to choose a number in the local area code.
After you pick which phone number you'd like to call your own, you get to choose which phone you will connect your calls to. As stated above, I chose my cell phone.
Finally, confirm your number with Google. To do this, Google will give you a confirmation code (I believe it's a 5-digit number?) on the computer screen as soon as you pick your phone number and which of your personal phones you'd like to direct your calls. Afterwards, Google gives you a call. When you pick up the phone, you're instructed to enter the confirmation code with your phone's keypad. It's super simple!
I'm not entirely positive as to how this works on a house phone, since I've got mine set up to forward to my iPhone. But let me tell you what I do know:
I almost immediately downloaded the free Google Voice iTunes app for my iPhone. When I launch it and log in, I see several screens that look almost the same as the regular call screens in my iPhone "phone" app. I can access any of the online Google inbox options via my iPhone:
I can also text and call phone numbers (already in my address book or not) directly from the Google Voice app. This ensures that the recipient will see my Google Voice number on their screen -- not my personal cell phone number.
At first, I have to admit that I was a little confused by the whole ordeal. I used my husband's iPhone to call my new Google Voice number to test it out. Google gives you the option to use "Click2Call," which is basically like a screening service for your incoming Google Voice phone calls. Via the instructions on the Google Voice set-up page, I had recorded a message with my tutoring business's name. When I enabled "Click2Call," callers would hear my recorded message while Google called me. Callers were instructed to state their name and reason for calling; Google would play this for me and allow me to accept or reject the call. That portion didn't work as well as I'd hoped, so I eventually turned the "Click2Call" feature off. Now I get calls just like I would on my regular phone -- no screening. I'm OK with it, though, because I know that I could change my phone number for free at any time if things got out of hand.
Google Voice is completely free to use -- and pretty easy! It would be so simple to put this on your syllabus or classroom website so that students and their families could contact you at any time. As cliche as it sounds, communication really is key, so the more ways you can give families to communicate with you, the better!
Have you used Google Voice in your classroom before? I'd love to hear about the experience you had with it!
If you hadn't heard of this service before, would you consider using it now? Or does the prospect of being tethered to your classroom at all hours of the day make you want to scream? Sound off in the comment box below!







